By registering for and using our services, you agree to be bound by these Terms & Conditions.
Acceptance of the Terms
These Terms & Conditions ("Agreement") govern your use of Casoola Casino's online gaming platform (the "Platform"). By accessing or using the Platform, you acknowledge that you have read, understand, and agree to comply with all terms and conditions contained in this Agreement. If you do not accept these terms and conditions, please discontinue using our services.
Eligibility Requirements
To use the Platform, you must be at least 18 years old (or the minimum age required by your jurisdiction) and of sound mind. You must also comply with all applicable laws and regulations in your jurisdiction.
Minimum Age Requirements
We are committed to promoting responsible gaming practices. To ensure that our users do not gamble underage or otherwise engage in prohibited activities, we have implemented strict age verification measures. Users must be at least 18 years old (or the minimum age required by their jurisdiction) to access our Platform and services.
Geographic Restrictions
We operate a regulated online gaming platform licensed under applicable laws of the United Kingdom. Access to our services is restricted in certain jurisdictions, including but not limited to:
If you are accessing our services from outside these jurisdictions, please note that local regulations may apply.
Account Registration Rules
To register an account with Casoola Casino, you must provide accurate and complete information about yourself. You agree not to create multiple accounts or engage in any other activity designed to mislead us about your identity or status as a user.
One-Account-Per-User Policies
You are only entitled to hold one account at any time with Casoola Casino. We may suspend or close any duplicate or suspicious accounts without prior notice.
Identity Verification and KYC
We reserve the right to verify your identity before allowing you access to our services. This verification process is designed to protect both yourself and us from potential risks associated with unverified users.
Account Accuracy Obligations
You agree to maintain accurate and up-to-date information on your account, including contact details and payment methods.
Account Security Responsibilities
You are responsible for maintaining the security of your login credentials. We encourage you to use strong passwords, enable two-factor authentication (if available), and monitor your account activity regularly.
Login Credentials and Password Protection
To ensure secure access to our services, please:
If you suspect unauthorized use of your login credentials or encounter any issues related to account security, contact our customer support team immediately.
Restricted Behaviour and Prohibited Activities
You agree not to engage in any behavior that could be considered prohibited under these Terms & Conditions. This includes but is not limited to:
If you have engaged in such behaviour, we may take disciplinary action against your account, including temporary suspension or permanent closure.
Bonus and Promotion Rules
All bonuses and promotions offered through our Platform are governed by specific rules. Please note that bonus offers can be changed without prior notice to reflect new terms and conditions.
Wagering and Gameplay Conditions
The following rules apply when participating in online gaming activities through our Platform:
If you encounter any technical difficulties or concerns while playing, please contact our support team for assistance.
Bonus Abuse Prevention
We reserve the right to withhold bonus awards if we suspect abuse or manipulation of bonuses. In some cases, this may result in account closure without prior notice.
Deposits and Withdrawals (if supported by source material)
Please review our Deposit/Withdrawal Terms & Conditions document, linked from the Platform's main navigation menu, for detailed information.
Verification Before Withdrawals
Prior to withdrawing funds from your account, we may request additional verification steps. These measures aim to ensure secure and compliant transactions.
Processing and Review Procedures
For all transactions or issues raised by users, our support team will investigate promptly while maintaining a neutral stance on disputed claims.
Responsible Gaming Expectations
We are committed to promoting safe gaming practices among our user base. We encourage you to adopt responsible gambling habits and set limits for your betting activity through our dedicated tools:
Please refer to the Responsible Gambling Tools guide, accessible from the Platform's main navigation menu.
Self-Exclusion and Account Restrictions
If you wish to self-exclude your account or request additional restrictions on its activity, please contact our support team with a formal letter stating the reasons for such an action. Your wishes will be honoured as soon as reasonably possible following receipt of your documentation.
Game Fairness and RNG Systems
To ensure transparent and reliable game results, we incorporate independent tests to confirm adherence to fair gaming practices. Our Random Number Generators (RNGs) meet international standards for fairness.
Technical Interruptions or Voided Gameplay
Occasionally, system problems may occur due to unforeseen events like software bugs or network outages. If a session is interrupted and has been voided by our system's internal review process, your deposits will be returned immediately following resolution of the incident.
Suspension or Closure of Accounts
In cases where users violate these Terms & Conditions (either explicitly stated terms or inferred conduct) we may suspend or permanently close your account without prior notice to:
Upon closure, any remaining funds will be paid according to the standard refund procedures outlined in these Terms & Conditions.
Intellectual Property and Platform Ownership
All rights and title related to Casoola Casino's intellectual property are reserved by us. We retain full ownership of the Platform's software, domain name, branding materials, etc., without relinquishing this claim.
Limitation of Liability
We will not be liable for loss or damage arising from our failure to comply with these Terms & Conditions due to circumstances beyond our reasonable control (force majeure) unless proven that such non-compliance was a deliberate breach by an individual within Casoola Casino's management structure.
Please refer to the Limitations on Our Liability document for further details, accessible under Help in the Platform navigation menu.
Modification of Terms
We may modify these Terms & Conditions at any time without prior notification. Changes will be effective as soon as they are uploaded onto our servers and become available through access from all platforms worldwide. You should review them frequently to remain informed about applicable policies that govern your account use.
Contact or Support Guidance
If you have a question or concern regarding these Terms & Conditions, please:
The customer support teams have multilingual capabilities; however, they may use third-party translation services to facilitate communication where needed. Please note that specific languages' proficiency might be limited beyond general language capabilities.
