Cookies Policy

We use cookies to improve the performance and security of our website, ensuring a seamless experience for all users. In this policy, we explain what cookies are, why we use them, and how you can manage your preferences.

What Are Cookies?

Cookies are small files stored on your device (computer or mobile) by websites when you visit them. These files contain information such as login details, language settings, and browsing history to help us personalise your experience.

Why Do We Use Cookies?

Our website uses cookies for several purposes:

• Authentication: To remember your username and password securely
• Session management: To keep track of the current session and its progress
• Personalisation: To tailor content based on user preferences (e.g., language, currency)
• Performance optimisation: To measure performance, diagnose issues, and improve functionality

Essential Cookies

These cookies are required for our website to function. They enable basic features such as navigation, security measures, and remembering your login information.

Session Cookies vs Persistent Cookies

Our website employs a mix of both:

• Session Cookies: Temporary files that expire when you close your browser or end the current session
• Persistent Cookies: Remain stored on your device for an extended period (up to 2 years) until they are deleted by your user settings or our platform's expiration policy.

Functional Cookies

These cookies store user preferences, such as:

• Language and currency settings
• Accessibility options
• Session continuity

They allow us to remember how you set up your account without requiring constant input.

Analytics and Performance Cookies

We use these cookies for technical diagnostics and performance optimisation. They collect anonymised information on browsing patterns, time spent on the site, and user engagement metrics.

Preference and Language Settings

Our platform respects user preferences by offering options to control:

• Language settings
• Currency
• Accessibility features (e.g., text size)

These selections remain saved for future sessions until changed manually or expired according to our policy.

Login/Session Continuity

For your convenience, we use cookies that allow you to remember login information, reducing the need for constant password input.

Device Recognition

Our system can identify devices (computer, mobile) and tailor content accordingly. This includes:

• Adapting website layout
• Applying accessibility features
• Offering regionalised content (if applicable)

Security-Related Cookies

To maintain our platform's integrity, we employ cookies that:

• Identify malicious activity or hacking attempts
• Securely authenticate users for sensitive operations (e.g., account updates)
• Manage session creation and termination

These measures prevent malicious activities like CSRF attacks.

Browser Storage Technologies

Our website leverages both cookies and other browser storage technologies to store information:

• LocalStorage: For persistent data, like user settings
• SessionStorage: Temporary, e.g., cart contents or progress in a game
• WebStorage: Similar to Cookies for storing session-related details (e.g., current user ID)

Third-Party Integrations

Occasionally, our platform includes third-party solutions that also store cookies on your device:

• Payment gateways (secure transactions)
• Analytics services (user behaviour analysis and recommendations)
• Advertising networks (targeted advertisements)

Marketing or Communication Preferences

We provide clear options for managing marketing preferences across multiple platforms. Our goal is transparency in how you receive communications from us.

Cookie Consent Management

You have control over which cookies to accept:

• Clicking "Accept Cookies" allows our standard use
• Selecting specific categories like analytics, advertising, etc.
• Instructing your browser's built-in cookie management settings

Browser Cookie Controls

Your web browser usually has an integrated mechanism for managing cookies. These include tools such as:

• Cookie Manager: Allows you to see and delete individual or all types of cookies stored
• Site-specific cookie control: Customizes consent on a per-website basis, applying your chosen preferences

Clearing or Disabling Cookies

You have two primary options for handling cookies within our platform's policies:

1. Delete specific cookies:
   • Each browser type has its own method (e.g., Safari > Preferences > Privacy & Security)
2. Disable all cookies from the beginning:
   • This typically involves adjusting your web browser settings and disabling certain features

Site Functionality When Cookies Are Disabled

Please note that some functions might not be fully accessible if you block or remove cookies, especially those used for session continuity.

Aggregated Analytics Information

For operational improvement purposes:

• We collect anonymous metrics to understand website performance
• This aids in diagnosing issues and making targeted modifications

User Experience Improvements

Your feedback is valuable. Your actions (e.g., filling out forms) help our developers enhance user interactions by suggesting improvements based on observed patterns.

Contact Us

If you have any questions or concerns about cookies, please reach us through the provided contact details for more information or assistance in managing your preferences.

We appreciate your visit to our platform and look forward to providing an enhanced experience tailored to your needs.